Like any profession, there are good hairstylists and bad hairstylists. Even at the best rated salons you can get a haircut you don’t like. Not every client will connect with you on a professional basis. Half the reason a client returns is because they liked their hair. The second half of why a client returns is because they enjoyed their time with you. When I see a new client I try very hard to be friendly and informative. We will have a consultation and discuss what a client wants and needs. When we both are in agreement , we proceed with the service. The odds of hitting a bulls eye the first time with a new client are fairly good, yet the results can be elusive. With some people you need to reformulate color , or change a haircut even move on to a totally new look. Yes , we try very hard but we do have our bad days when nothing seems to go right.

Hairstylists are people too. We get sick and need to reschedule appointments. Long days and sore feet don’t make the perfect storm of great hairstyles. Sometimes you need to see your stylist a few times to get where you are going with your new look.

Don’t get me wrong, bad work is bad work. There are no excuses for that. There are standards in the industry.
The essence of my point here is – if you like your salon and hairstylist, give them a second chance to get it right. I personally will change a cut or color if the client calls within seven days of their service. You and your hair may not be the easiest to work on but we will always try to make it right.